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Hybrid Event

20th - 21st November 2026 | Bali, Indonesia

International Conference on Services Marketing and Customer Experience (ICSMCE - 26)

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4

Days

4

Hrs

07

Min

02

Sec

Call For Paper

The (ICSMCE) is dedicated to advancing research excellence by bringing together leading scholars, scientists, and professionals from across the globe. It provides a platform for the dissemination of high-quality research and innovative methodologies.

With a strong focus on Marketing, the conference promotes research that contributes to academic depth, practical insights, and interdisciplinary knowledge integration.

Authors are invited to submit papers addressing, but not limited to, the following areas:

01
Customer experience in service industries
02
Service quality measurement techniques
03
Impact of technology on service delivery
04
Customer feedback and service improvement
05
Branding strategies in service marketing
06
Service recovery strategies for businesses
07
Personalization in customer service
08
Role of emotions in customer experience
09
Customer journey mapping for services
10
Innovations in service marketing strategies
11
Employee engagement and customer satisfaction
12
Service design thinking methodologies
13
Cross-cultural differences in service expectations
14
Impact of social media on service perception
15
Customer loyalty in service sectors
16
Service marketing in a digital world
17
Ethical considerations in service marketing
18
Integrating customer experience across channels
19
Future trends in service marketing
20
Data analytics for enhancing customer experience

Peer Review Process

All submissions evaluated through structured peer-review to ensure academic rigor. Accepted papers may be considered for high-quality journals.

Registration Details

Secure your participation early. Limited slots are allocated on a first-come, first-served basis.

Publication Opportunities

High-quality submissions prioritized for publication in recognized journals and proceedings.

Submit Your Paper Today Register Early
2026 UPDATE

Consistent Academic Support

Science Net ensures that research activities continue without interruption in the current global situation. Participants can engage through digital and hybrid conference formats.