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ON THE TOTAL FEE

Input this Professional Credit at checkout for a max $30.00 offset.

FAST10
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Hybrid Event

13th - 14th June 2026 | Jakarta Raya, Indonesia

International Conference on Service Innovation and Business Excellence (ICSIBE - 26)

4

Days

4

Hrs

07

Min

02

Sec

Conference Program

Session Tracks

SDG Wheel

Aligned with

UN Sustainable Development Goals

This conference contributes to global sustainability by aligning its research discussions and academic sessions with key United Nations Sustainable Development Goals. It fosters knowledge exchange, innovation, and collaborative engagement.

Why it matters

SDG 4 — Quality Education
SDG 8 — Decent Work and Economic Growth
SDG 9 — Industry, Innovation and Infrastructure
SDG 12 — Responsible Consumption and Production
SDG 16 — Peace, Justice and Strong Institutions
SDG 17 — Partnerships for the Goals
Explore All Session Tracks
Track 01
Innovative Business Models for Competitive Advantage

This track explores the development and implementation of innovative business models that enhance competitive advantage. Participants will discuss strategies for adapting to market changes and leveraging unique value propositions.

Track 02
Enhancing Customer Experience through Service Innovation

This session focuses on the role of service innovation in improving customer experience and satisfaction. Attendees will examine case studies and frameworks that highlight successful customer-centric strategies.

Track 03
Operational Efficiency and Process Optimization

This track addresses the critical aspects of operational efficiency and the methodologies for process optimization in various business contexts. Participants will share insights on best practices and tools that drive efficiency.

Track 04
Strategic Planning in Dynamic Markets

This session delves into the importance of strategic planning in navigating the complexities of dynamic markets. Experts will discuss frameworks and tools that facilitate effective long-term planning and adaptability.

Track 05
Performance Metrics for Business Excellence

This track focuses on the development and application of performance metrics that drive business excellence. Participants will explore key indicators and measurement frameworks that support organizational goals.

Track 06
Leadership in Service Innovation

This session examines the role of leadership in fostering a culture of service innovation within organizations. Discussions will center on leadership styles and practices that encourage creativity and collaboration.

Track 07
Data Analytics for Informed Decision Making

This track highlights the significance of data analytics in enhancing decision-making processes across various business functions. Participants will explore analytical tools and techniques that support data-driven strategies.

Track 08
Quality Management in Service Delivery

This session focuses on quality management practices that ensure excellence in service delivery. Attendees will discuss frameworks and methodologies that enhance service quality and customer satisfaction.

Track 09
Service Design for Enhanced Customer Engagement

This track explores the principles of service design and its impact on customer engagement and loyalty. Participants will share innovative approaches to designing services that resonate with customers.

Track 10
Technology Integration for Business Growth

This session addresses the integration of technology as a catalyst for business growth and innovation. Experts will discuss emerging technologies and their implications for operational and strategic advancements.

Track 11
Governance and Change Management in Organizations

This track examines the interplay between governance frameworks and change management strategies in organizations. Participants will explore best practices for managing change while ensuring compliance and accountability.

2026 UPDATE

Consistent Academic Support

Science Net ensures that research activities continue without interruption in the current global situation. Participants can engage through digital and hybrid conference formats.